What should a program do if an element is assessed at Level 1 or Level 2?

When an element is assessed at Level 1 or Level 2, the program is in a position where improvements are necessary to enhance the quality of services offered. Developing an improvement plan allows the program team to identify specific areas that require attention, set achievable goals, and outline steps to reach these goals. Seeking assistance can also bring in outside perspectives, resources, or expertise that can facilitate the improvements. This proactive approach directly addresses the identified deficiencies at Level 1 or 2, ensuring that the program moves toward higher standards of quality and effectiveness.

Celebrating an achievement at Level 2 may foster a positive atmosphere, but it can also lead to complacency, hindering further progress. Ignoring the element altogether would likely result in the persistence of existing issues, which is counterproductive. Reassessing the program could provide valuable data but does not directly address the need for improvement in a systematic way, which is essential for elevating the program's quality. Therefore, an improvement plan coupled with seeking assistance is the most effective action to take for continuous quality enhancement.