What training is recommended for staff to confidently make referrals within the community?

Training on the agencies and organizations serving the program is essential for staff in afterschool programs as it equips them with the necessary knowledge and understanding of the resources available in the community. By learning about local agencies, staff members can better identify and refer participants and their families to the appropriate services, ensuring that individuals receive the support they need.

This training fosters connections with community resources, enhances staff confidence in making informed referrals, and ultimately improves the overall support provided to program participants. When staff are aware of the various organizations, their functions, and their eligibility requirements, they can streamline the referral process, effectively address specific needs, and contribute to the well-being of children and families served.

In contrast, simply providing a list of local businesses may not offer the relevant information needed for effective referrals and does not necessarily enhance staff's knowledge of community services. Customer service training, while valuable, does not directly address the specifics of community resources and referral processes. Continuing education in community services could be beneficial, but without a focused training on local agencies and their services, staff might still lack the precise skills required for effective referrals.